Quality training refers to familiarizing employees with the means of preventing, detecting, and eliminating nonquality items, usually in an organization that produces a product. In a production-focused business, quality training is extremely important. Technical training is often performed in-house, but it can also be administrered externally. This might require some technical training of the entire company to ensure everyone uses the technology effectively. Let’s assume your company has decided to switch to the newest version of Microsoft Office.
HRD RESTAURANT HOW TO
In a restaurant, the server needs to be trained on how to use the system to process orders.
In a consulting business, technical training might be used so the consultant knows how to use the system to input the number of hours that should be charged to a client. In a sales position, it might include showing someone how to use the customer relationship management (CRM) system to find new prospects. In a retail environment, technical training might include teaching someone how to use the computer system to ring up customers. Technical training is a type of training meant to teach the new employee the technological aspects of the job.
Most HR managers use a variety of these types of training to develop a holistic employee.ĭepending on the type of job, technical training will be required. Let’s take a look at some of the training we can offer our employees.Īs you will see from the types of training below, no one type would be enough for the jobs we do. Thirty days later, they receive follow-up classes, and when the menu changes, they receive additional training (Ruiz, 2006). Servers make up 40 percent of the workforce and spend two weeks training to obtain certification. They measure the effectiveness of its training by looking at turnover, which is 15 percent below the industry average (Ruiz, 2006). For The Cheesecake Factory, this expenditure has paid off. This includes everyone from the dishwasher and managers to the servers. The company spends an average of $2,000 per hourly employee.
Companies such as The Cheesecake Factory, a family restaurant, make training a high priority. The training utilized depends on the amount of resources available for training, the type of company, and the priority the company places on training. These types are usually used in all steps in a training process (orientation, in-house, mentorship, and external training). There are a number of different types of training we can use to engage an employee.
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